Last updated: 4 November 2026
about these terms
This website is run by My Support Worker (NW) Ltd, a company registered in England and Wales (number 11900629). Our registered office is at Unit 3, Fields New Road, Chadderton, Oldham, OL9 8NH. We’re regulated by the Care Quality Commission.
By using this website, you agree to these terms. If you don’t agree, please don’t use it.
These terms only cover the website. If we provide care or support to you, that will be covered by a separate agreement, which will always take priority over these terms.
if you need urgent help
This website isn’t an emergency service, and our forms and social media pages aren’t monitored around the clock. If someone is in immediate danger or needs urgent medical help, call 999. For urgent medical advice, call NHS 111.
information on this website
Everything here is general information. It isn’t medical, legal or financial advice, and it doesn’t replace advice about your own situation. We work hard to keep it accurate and up to date, but we can’t promise that it always will be.
Describing a service here isn’t an offer to provide it. What we can provide depends on your needs, your location and our availability, and we’ll talk that through with you.
using this website
You’re welcome to use this website for lawful purposes. Please don’t:
- use it in a way that breaks the law or harms anyone
- try to access any part of it you’re not allowed to, or test or get around its security without our written permission
- upload anything containing a virus or other harmful code
- send us false, offensive or misleading information
- copy large amounts of content using automated tools
staff area
The staff area is only for My Support Worker staff. Please keep the login details private, and don’t share its documents outside the organisation unless you’re allowed to. If you think someone else has the login, tell the office straight away.
job adverts and applications
Job adverts may change or close at any time, and an advert isn’t a job offer. Any job offer will depend on the usual checks, including references and Disclosure and Barring Service checks where needed.
our content
The text, images, logos and design of this website belong to us or the people who’ve let us use them. You can view them, print a page, or share a link for your own use. Please ask us before using them for anything else.
links to other websites
We link to other websites, such as the Care Quality Commission and our social media pages, because we think they’re useful. We don’t control those websites, so we can’t be responsible for what’s on them.
if the website isn’t available
We try to keep the website running smoothly, but we can’t promise it will always be available or free from faults. We may change or remove parts of it at any time.
our responsibility to you
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be limited. Your legal rights as a consumer aren’t affected.
Otherwise, as far as the law allows, we aren’t responsible for any loss caused by relying on this website’s content, by not being able to use it, or by a virus or similar problem, provided we’ve taken reasonable care.
your information
Our privacy policy explains how we use your information, and our cookie policy explains the one cookie we use.
changes and the law
We may update these terms from time to time, and the date at the top shows when they last changed. They’re governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
contact us
Questions about these terms? Email info@my-supportworker.co.uk or call 0161 549 2769. If you’re unhappy with our service, see our complaints page.
fancy a chat? You’ll always get a real person, and a friendly one at that.