What does MSW actually do?
We help people get the care and support they need at home. That can mean finding and looking after a team of personal assistants for you, or simply giving you advice and a helping hand.
Who do you help?
Children and adults of all ages, including people with physical and sensory needs, learning disabilities, mental health needs, neurodiverse conditions, dementia and complex health needs.
How is my care paid for?
We support people with Direct Payments, Personal Health Budgets, commissioned care, and people who fund their care in other ways. Not sure what applies to you? Just ask, and we’ll talk you through it.
Can I choose who supports me?
Yes. Your support is designed by you and given by the people you choose. If something isn’t working, tell us and we’ll sort it out.
Do I have to have the full package?
Not at all. Have as much or as little help as you’d like.
Are you regulated?
Yes. We’re regulated by the Care Quality Commission. Our CQC Provider ID is 1-7165863945 and our Location ID is 1-16412957730. You can see our CQC profile on the About us page.
Are your staff trained?
Yes. Everyone has a full induction and foundation training, and all our staff have, or are working towards, at least Level 2 in Health & Social Care.
How will I recognise my carer?
They’ll always carry an ID badge. They usually wear everyday clothes rather than a uniform.
How do I get started?
Just give us a call or send us a message. One of our managers will come and chat through what you need, and we’ll put your care plan together with you.
When is your office open?
Monday to Thursday, 9am to 4:30pm, and Fridays, 9am to 4pm.
How often will you review my care?
At least after your first 6 weeks, then every 3 months, or whenever your needs change. You can ask for a review at any time.
How do I cancel or pause my care?
Just tell the office as soon as you know. We ask for at least 7 days’ notice to pause for a short time, such as a holiday or hospital stay, and 14 days’ notice for a permanent change. If you’re unhappy with the service, you can cancel at any time with one month’s notice in writing. Please talk to us first, as we can often put things right.
How will carers get into my home?
We’ll agree this with you. It might mean a key or a key safe, and we have strict rules about keeping your home secure. If a carer can’t get in, they’ll leave a card and tell a manager, who’ll contact you and then your relative or main carer.
Can carers handle my money?
Yes, small amounts, for things like shopping or collecting your pension. A manager will check it’s needed and safe first. You’ll sign a Cash Sheet for the money you hand over, and you’ll get a receipt and all your change back.
How do I pay if I’m paying privately?
We’ll tell you the cost before you start, and it will be set out in your Contract of Care. You can pay by bank transfer, every week or month.
fancy a chat? You’ll always get a real person, and a friendly one at that.