Last updated: 4 November 2026

who we are

This website is run by My Support Worker (NW) Ltd, a company registered in England and Wales (number 11900629). Our registered office is at Unit 3, Fields New Road, Chadderton, Oldham, OL9 8NH.

We’re the “data controller” for the information covered by this policy, which means we decide how it’s used and we’re responsible for keeping it safe.

Any questions? Email info@my-supportworker.co.uk, call 0161 549 2769, or write to us at the address above.

what this policy covers

This policy covers this website, messages you send us through it, job applications, our staff login, and comments on our social media pages.

It doesn’t cover the care records we keep for the people we support, or the employment records we keep for our team. Please ask us if you’d like to know how those are handled.

what we collect

  • When you contact us: your name, your contact details, and whatever you write in your message.
  • When you apply for a job: your name, your contact details, your message, and any CV you attach, including anything you’ve chosen to include in it.
  • When you make a referral: your name, work contact details, organisation, area and what you write in your message. Please don’t include the person’s name or health details in the form.
  • When you visit the website: technical details such as your IP address, browser type, the pages you visit and the time of your visit. Our hosting provider keeps these in standard server logs.
  • When someone logs in: admin users’ names, work email addresses, securely scrambled passwords, phone code settings, and a record of activity. Failed login attempts are recorded with the IP address they came from.
  • When you comment on our Facebook or LinkedIn pages: the name shown on your comment, your comment, and when you posted it.

We don’t use advertising or tracking cookies, and we don’t use website analytics.

why we use it, and our legal basis

Data protection law says we need a lawful reason to use your information. Ours are:

  • Answering your enquiry: we have a legitimate interest in replying to people who contact us. If you’re asking about care for yourself, this may also be a step towards a contract with you.
  • Considering your job application: this is a step you’ve asked us to take before a possible employment contract, and we have a legitimate interest in recruiting the right people.
  • Keeping the website secure: we have a legitimate interest in protecting the site, our team and the people we support.
  • Managing our social media: we have a legitimate interest in reading and replying to comments on our pages.
  • Meeting our legal duties: sometimes the law, or our regulator, requires us to keep or share information.

health and other sensitive information

Please don’t put detailed health information in a website form. It’s better to give us a call, and we’ll talk things through with you.

If you do tell us about health, disability or other sensitive matters, we’ll only use that information to respond to you, to arrange or provide health and social care, or to meet our duties as an employer, as data protection law allows. Please only share someone else’s details if you have their agreement or the right to do so.

where it’s kept, and for how long

  • Contact messages, referrals and job applications are sent to our office by email, and a copy is saved in the secure admin area of this website, where names, messages and CVs are encrypted. Copies in the admin area are deleted automatically, after 12 months for messages and referrals, and 6 months for job applications. Emails are kept only for as long as we need them to deal with your enquiry or application, and to meet our legal duties.
  • Login sessions end after 30 minutes of inactivity, or after 12 hours at the most.
  • Login attempt counters are deleted after 24 hours.
  • The admin activity record is deleted after one year.
  • Social media comments shown in our admin area are deleted from it after one year. They stay on the social media platform until you or the platform remove them.
  • Website backups are encrypted, and we keep the most recent 14.

who we share it with

We never sell your information. We only share it with people who need it to help us run our service:

  • our email provider, Microsoft 365
  • the company that hosts this website
  • the social media platforms, when you use them or we reply to you there
  • regulators, the police, local authorities or other organisations, when the law requires it or when it’s needed to keep someone safe

Our suppliers may only use your information to provide their service to us. Some, such as Microsoft, Meta, LinkedIn and TikTok, may process information outside the UK. Where that happens, it must be protected by safeguards that UK law recognises.

social media

Facebook, LinkedIn and TikTok are run by separate companies, and their own privacy policies apply when you use them. Comments there are public, so please don’t share private or care details. If you’d like to talk to us privately, get in touch using the details on this page.

keeping it safe

We use encrypted connections, two-step login for our admin team, security checks and limited access. No website can promise to be completely secure, but we take this very seriously, and we’ll tell you and the Information Commissioner’s Office about a serious data breach if the law requires us to.

your rights

You have the right to:

  • ask for a copy of the information we hold about you
  • ask us to correct anything that’s wrong
  • ask us to delete your information
  • ask us to limit how we use it
  • object to how we use it
  • ask for it in a format you can pass to someone else
  • change your mind, if we’re relying on your consent

Some of these rights depend on the circumstances. It’s free to ask, and we’ll usually reply within one month. We may need to check your identity first. We don’t make decisions about you using only automated systems.

making a complaint

If you’re unhappy with how we’ve used your information, please tell us first, and we’ll do our best to put it right.

You can also complain to the Information Commissioner’s Office, the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113. Their address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

changes to this policy

We’ll update this page if anything changes, and the date at the top will show when that was.

See also our cookie policy and terms of use.

fancy a chat? You’ll always get a real person, and a friendly one at that.

0161 549 2769 send a message