quality and safeguarding

what you can expect from us

• Careful recruitmentOur staff go through a robust selection process, with training before they start.
• Regular reviewsWe review your care after your first 6 weeks, then at least every 3 months, or whenever things change. You can ask for a review at any time.
• Clear care plansYou and your family help shape your plan, and it changes as your needs change.
• Checking the qualityWe ask for your views, our managers may observe support at home, and we use an electronic system to check visit dates and times.
• Medication done properlyStaff are trained and observed, and every medication given is recorded.
• Your voiceWe ask for your consent in a way you understand, and you’re encouraged to share your views, however complex your needs. We can refer you to advocates, who speak on your behalf.
• Your privacyConfidentiality is part of everyone’s training. We only share information without your approval if the law requires it or there’s a safeguarding concern.