Positive or negative, your feedback helps us improve. If you’re unhappy with any part of our service, please tell us. It won’t affect your care or support.
how to tell us
You can make an informal or formal complaint by calling 0161 549 2769, emailing info@my-supportworker.co.uk, or writing to us at Unit 3, Fields New Road, Chadderton, Oldham, OL9 8NH.
what happens next
All concerns are logged and looked into by our Registered Manager, who’ll keep you informed and put things right wherever possible. If something has gone wrong, we’ll be open and honest with you, apologise, and explain what we’ll do about it.
You can also contact our Director, Sue, directly at sue.marcroft@my-supportworker.co.uk.
if you’re still not happy
If you’re not happy with the outcome, or how your complaint was handled, you can ask the Local Government and Social Care Ombudsman to look into it. It’s a free, independent service. Call 0300 061 0614 or visit www.lgo.org.uk.
telling the care quality commission
The Care Quality Commission (CQC) regulates health and adult social care in England. It doesn’t investigate individual complaints, but you can share a concern about our service at www.cqc.org.uk.
if someone is at risk
If someone is in immediate danger, call 999. If you’re worried that someone is being abused or neglected, please contact us straight away. You can also read how we keep people safe.
fancy a chat? You’ll always get a real person, and a friendly one at that.